2023:Program/Submissions/C is for Communication and Community - NJSBXE

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Title: C is for Communication and Community


Jackie Koerner and Arik Karani

Arik Karani is the President of PRSK, the umbrella body for all PR Practitioners and Communications Specialists in Kenya and Lead Communications Specialist in Community Resilience and Sustainability at the Wikimedia Foundation. Jackie Koerner is a social scientist focusing on equity and inclusion and a Communication Specialist in Community Resilience and Sustainability at the Wikimedia Foundation. Former Movement Strategy Working Group member, Wikimedia Scholar, and freelance researcher and presenter.

Pretalx link

Etherpad link


Start time:

End time:

Type: Roundtable / open discussion

Track: Equity, Inclusion, and Community Health

Submission state: submitted

Duration: 90 minutes

Do not record: false

Presentation language: en

Abstract & description[edit source]

Abstract[edit source]

Everyone in our movement has heard a conspiracy theory or two about our movement. Largely this involves making one stakeholder or another feel like an outsider, whether intentional or not. When we do talk together, we see how the lack of connection and understanding are the root of these conspiracy theories. Let’s come together during this roundtable to improve our relationship and understanding. The goal of this roundtable is to gather together to learn how to improve interpersonal communication and dialogue within our movement contributors (contributors, staff and affiliates). During this roundtable, staff members from the Wikimedia Foundation’s Community Resilience and Sustainability Communication team and communication staff from two movement affiliates (to be determined) will share best practices and strategies for communicating in our movement. Contributors, Foundation and Affiliate staff are invited to come to this roundtable to improve our communication skills together, which will lead to better communication and collaboration!

Description[edit source]

This roundtable is focused on compassionate communication and inspired by the Empathic Communication training sessions hosted by Arik Karani and Jackie Koerner for Wikimedia Foundation Trust and Safety teams. Key topics from this training will be introduced by Wikimedia Foundation staff and communication staff of two affiliates. Participants will then discuss how that works or does not work in their experience. The goal is to learn from each other.

Proposed Structure:

+Communication basics +Active listening >Discussion prompt: How do you show others you are listening? What makes you feel like others are listening? What makes you feel like others are not listening?

+Audience mapping

  • Demographics
  • Psychographics
  • Geographics

>Discussion prompt: What information is important to consider about identities in your community and wiki-work?

+Compassionate communication >Discussion prompt: Share your feelings about communication and your communication style

+Bias awareness >Discussion prompt: Where do you see bias becoming a barrier to communication?

+Curiosity during adversity and nonviolent communication >Discussion prompt: What is important to say that was not said here?

Further details[edit source]

Qn. How does your session relate to the event themes: Diversity, Collaboration Future?

This proposal focuses on improving the collaboration and relationship between stakeholders in the Wikimedia movement. It is a great time to come together to learn from each other so we may go forward with new skills and renewed compassion for one another.

Qn. What is the experience level needed for the audience for your session?

Everyone can participate in this session

Qn. What is the most appropriate format for this session?

  • Tick Onsite in Singapore
  • Empty Remote online participation, livestreamed
  • Empty Remote from a satellite event
  • Empty Hybrid with some participants in Singapore and others dialing in remotely
  • Empty Pre-recorded and available on demand