2025:Program/Got a Partnership Idea? The Content Partnerships Hub’s Helpdesk Has Your Back!
Session title: Got a Partnership Idea? The Content Partnerships Hub’s Helpdesk Has Your Back!
- Session type: Poster
- Track: Partnerships
- Language: en
The Content Partnerships Hub supports Wikimedians in implementing GLAM and other kinds of content partnership collaborations. Our poster highlights the Hub’s structure and focuses on its specialized Helpdesk, which offers hands-on support to content projects seeking expertise support or feedback. Attendees will see a clear visual of the Helpdesk workflow—from submitting a proposal through a simple online form, to review by an international expert committee, to the step-by-step assistance process. We will show examples of projects that have entered the Helpdesk, the practical outcomes expected, and the benefits of tapping into this global network—such as skill-building and impactful content releases. By exploring our poster, you’ll learn how to engage with the Helpdesk, collaborate with fellow Wikimedians, and gain direct mentorship for your own content partnerships.
Description
This poster will offer a clear, visual guide to the Content Partnerships Hub—an initiative designed to support and coordinate content partnerships across the Wikimedia movement. The Hub consists of several interlinked components, each focusing on different aspects of collaboration with external partners. One of these key components is the Helpdesk, a support service where Wikimedians can request assistance for projects aimed at making cultural, scientific, or educational content freely available.
What Is the Helpdesk? The Helpdesk is guided by an international expert committee composed of both staff and experienced volunteers who review and prioritize incoming requests. They provide guidance, expertise, and practical assistance to help local communities and affiliates plan and propose about how to execute content partnership projects.
Poster Structure
1. Introducing the Hub: A concise explanation of the overall goal and subdivisions of the Content Partnerships Hub. 2. Spotlight on the Helpdesk: An in-depth look at what the Helpdesk does, who’s involved, and how its committee of experts makes decisions. 3. Flow Diagram: A step-by-step visual of how to submit your project proposal to the Helpdesk—from filling out a simple online form to receiving hands-on support. 4. Types of Proposals: Examples of the diverse requests the Helpdesk receives, such as data uploads, technical implementation, or developing partner relationships. 5. Work Process and Expected Outcomes: How requests move through the system, what kind of support is offered, and the beneficial results—ranging from skill-building to successful public content releases. 6. Benefits of Participating: Reasons to bring your project to the Helpdesk, including expert mentorship, collaboration opportunities, increased visibility, and collective problem-solving. 7. Contact Information and Resources: Where and how to reach the Helpdesk team, plus additional resources for those who want to learn more or join the expert committee.
By walking through this structured layout, attendees will not only gain a solid grasp of how the Content Partnerships Hub and the Helpdesk operate, but also learn how to tap into these resources for their own GLAMwiki or Wikimedia-related projects. Ultimately, this poster aims to demystify the process of requesting help, showcase successful outcomes, and encourage more Wikimedians to benefit from—and contribute to—this dynamic, global support network.
- How does your session relate to the event theme, Wikimania@20 – Inclusivity. Impact. Sustainability?
By connecting Wikimedians with specialized support and emphasizing collaboration with underrepresented communities, the Helpdesk increases both the inclusivity and impact of Wikimedia projects. Its sustainable model—powered by a rotating network of volunteers and staff—ensures that knowledge transfer and capacity building can continue to expand without over-reliance on a single source. In this way, the Helpdesk concretely embodies the values of Wikimania@20, fostering a worldwide community equipped and empowered to share free knowledge on a global scale.
- What is the experience level needed for the audience for your session?
Everyone can participate in this session
Resources
Speakers
- eric luth
- I am Project Manager for Involvement and Advocacy at Wikimedia Sverige. In that capacity, I have recently worked primarily with international partnerships, such as with the UN agencies, and advocacy for the open movement at the national, European and international level. I have an M.A. in Comparative Literature, and live in Stockholm.
- Luis Carrasco (LuisCG11)
- Luis Carrasco is a Wikimedian with over 16 years of experience contributing to Spanish Wikipedia and related Wikimedia projects. He currently serves on the board of Wikimedia Chile and is committed to promoting environmental knowledge, community participation, and equitable access to open information.
- In 2023, he received a Wikimania scholarship to develop Open Climate, a project aimed at integrating climate justice and environmental content into Wikimedia platforms, with a focus on highlighting local knowledge from Chilean municipalities.
- With an academic background in marine biology and public policy, Luis works at the intersection of sustainability, free knowledge, and social equity.