Jump to content

2023:Program/Equity and Community Health/77MENF-What exactly does Trust and Safety do? A background, history, and explainer

From Wikimania

Title: What exactly does Trust and Safety do? A background, history, and explainer


Joe Sutherland

Joe Sutherland is a Lead Trust and Safety Specialist at the Wikimedia Foundation. Having created a Wikipedia account in 2006, he became an English Wikipedia administrator in 2008. He eventually joined the Wikimedia Foundation in 2013 as a Communications Volunteer, then moved to the Community Advocacy (now Trust and Safety) team in 2016. In this role, Joe works as a liaison to multiple community groups, undertakes user conduct investigations, works on Legal operations, and helps to develop Foundation policy around thorny issues like child protection. Image credit: Myleen Hollero, CC BY-SA 3.0. https://commons.wikimedia.org/wiki/File:Sutherland,_Joe,_March_2018.jpg

Pretalx link

Etherpad link

Room: Room 307

Start time: Thu, 17 Aug 2023 15:30:00 +0800

End time: Thu, 17 Aug 2023 16:00:00 +0800

Type: No (pretalx) session type id specified

Track: Equity, Inclusion, and Community Health

Submission state: confirmed

Duration: 30 minutes

Do not record: false

Presentation language: en

Abstract & description[edit source]

Abstract[edit source]

An overview of the Trust and Safety team at the Wikimedia Foundation, providing an insight into the decision-making process which can lead to actions such as global bans and conduct warnings.

Description[edit source]

The Wikimedia Foundation’s Trust and Safety team (T&S) performs a vital role in the Wikimedia ecosystem — removing illegal images, escalating threats of harm, and sanctioning users who violate the sites’ Terms of Use. However, it isn’t always clear how the team works; due to the nature of the work, T&S actions can seem arbitrary. In this session, we will go through the structure of the team, an overview of the team’s work, and provide an insight into the decision-making process which informs its work. [May also be suitable for Legal, Advocacy, and Risks. Would be nice to have time for Q&A]

Further details[edit source]

Qn. How does your session relate to the event themes: Diversity, Collaboration Future?

This proposal relates to the themes as they form a core component of the Foundation’s mission, and therefore also Trust and Safety’s goals. In particular, true collaboration can only be achieved through transparency of process. This session intends to provide that, as well as some insight into the team’s future projects and processes.

Qn. What is the experience level needed for the audience for your session?

Average knowledge about Wikimedia projects or activities

Qn. What is the most appropriate format for this session?

  • Empty Onsite in Singapore
  • Tick Remote online participation, livestreamed
  • Empty Remote from a satellite event
  • Empty Hybrid with some participants in Singapore and others dialing in remotely
  • Empty Pre-recorded and available on demand