2023:Program/GLAM, Heritage, and Culture/TJYDCU-A missing piece of the puzzle – Hands-on support for content partnerships through the Helpdesk at the Content Partnerships Hub

From Wikimania

Title: A missing piece of the puzzle – Hands-on support for content partnerships through the Helpdesk at the Content Partnerships Hub


Eric Luth

I am 29 years old, and originally from the small village of Hakarp in southern Sweden. I have an MA in Comparative Literature from Södertörn University, with parts of my studies, as a European at heart, made in Göttingen, Augsburg and Brussels, where I also have worked. I work as a Project Manager for Wikimedia Sverige, leading and managing different projects. This includes work with the WikiGap campaign, with the Content Partnerships Hub and lobbying efforts in Sweden and internationally. I was the Conference Manager of Wikimedia Sverige for Wikimania 2019 in Stockholm. Image: https://commons.wikimedia.org/wiki/File:Wikimedia_2017_Lightning_talks_03.jpg, Arild Vågen, CC BY-SA 4.0 https://creativecommons.org/licenses/by-sa/4.0, via Wikimedia Commons

Pretalx link

Etherpad link

Room: Plenary Hall

Start time: Fri, 18 Aug 2023 10:40:00 +0800

End time: Fri, 18 Aug 2023 11:00:00 +0800

Type: Lecture

Track: GLAM, Heritage, and Culture

Submission state: confirmed

Duration: 20 minutes

Do not record: false

Presentation language: en

Abstract & description[edit source]

Abstract[edit source]

The Content Partnerships Hub has created the Helpdesk where hands-on support for content partnerships can be provided upon request. An international expert committee provides guidance to staff on what to prioritize and staff and volunteers from around the world can offer help to the request by joining one of the different working groups. The presentation will share how you can engage in different ways.

Description[edit source]

The Helpdesk is a new type of support structure for the Wikimedia movement where hands-on support for content partnerships can be provided upon request. It is one of the five pillars of the Content Partnerships Hub, an initiative to create a Thematic Hub, led by Wikimedia Sverige.

The support requests are reviewed and prioritized by an international expert committee, who provides guidance to staff. A priority is given to local communities in the underserved and underrepresented parts of the movement.

Currently support has been given by Wikimedia Sverige’s staff, but the intention is that the support through the Helpdesk will come from experts from around the Wikimedia movement. Staff and volunteers from around the world will be able to join different working groups that will provide the requested hand-on help.

In the presentation we will focus on two things: What help you can request and how you can be involved. We will first outline what the Helpdesk and the Content Partnerships Hub are.

Regarding what hands-on help you can request we will cover the following: how you can request support and what support can be given, what happens with your request when submitted and what you can expect.

Regarding how you can get involved we will cover the following: What the working groups are, what the benefits and opportunities are for you when joining the working group, how you can apply to them and what the expectations are.

Finally, we will talk about the international Expert Committee and what their role is. For this part of the presentation we hope that at least one of the committee members will join.

Further details[edit source]

Qn. How does your session relate to the event themes: Diversity, Collaboration Future?

The Helpdesk is intended to increase collaboration between Wikimedia movement actors interested in content partnerships through the working groups and the committee. The support given will also help facilitate collaboration between local Wikimedia affiliates and volunteers with local content partners.

This will help smaller communities execute better and ensure diversity. A lot of focus has also been given to organizing the committee and working groups with respect to gender and geographical diversity.

We think that this initiative will help the Movement to take the next steps into the future with content partnerships.

Qn. What is the experience level needed for the audience for your session?

Average knowledge about Wikimedia projects or activities

Qn. What is the most appropriate format for this session?

  • Tick Onsite in Singapore
  • Empty Remote online participation, livestreamed
  • Empty Remote from a satellite event
  • Empty Hybrid with some participants in Singapore and others dialing in remotely
  • Empty Pre-recorded and available on demand